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Terms of Service

TERMS AND CONDITIONS

Sampliful  |  www.sampliful.com

Last Updated: February 25, 2026

1. Introduction and Acceptance of Terms

Welcome to Sampliful (the “Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website at www.sampliful.com, including all subdomains, our mobile applications, and our product sampling services (collectively, the “Services”).

By accessing or using the Services, registering for an account, requesting a product sample, or participating in any sampling campaign, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OUR SERVICES.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Services following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

 

2. Eligibility

To be eligible to use the Services and request product samples, you must meet all of the following criteria:

  • You must be at least 18 years of age, or the legal age of majority in your jurisdiction, whichever is greater.
  • You must be a resident of a country or territory in which Sampliful operates and offers its Services.
  • You must provide accurate, current, and complete information during registration and throughout your use of the Services.
  • You must not be prohibited from receiving our Services under any applicable laws or regulations.
  • You must have a valid postal address for sample delivery purposes.

By using the Services, you represent and warrant that you meet all eligibility requirements. Sampliful reserves the right to verify eligibility at any time and to refuse or terminate service to anyone who does not meet these criteria.

 

3. Account Registration and Security

3.1 Creating an Account

Certain features of our Services may require you to register for an account. When creating an account, you agree to:

  • Provide accurate, truthful, and complete information in all required registration fields.
  • Keep your account information current and up to date at all times.
  • Maintain the confidentiality of your password and all account credentials.
  • Notify us immediately of any unauthorized use of your account or any other security breach.
  • Accept full responsibility for all activities that occur under your account.

3.2 Account Restrictions

You may only maintain one active account per person. Creating multiple accounts to circumvent sampling limits, campaign rules, or other platform restrictions is strictly prohibited and may result in permanent suspension of all associated accounts.

You may not share, sell, transfer, or assign your account to any third party. Sampliful reserves the right to terminate accounts that violate these restrictions without prior notice.

 

4. Product Sampling Programs

4.1 Nature of Samples

Sampliful facilitates the distribution of product samples on behalf of brand partners and clients (“Brand Partners”). Product samples are provided free of charge to eligible participants for personal trial and evaluation purposes only. The provision of samples does not create any obligation on the part of Sampliful or its Brand Partners to continue supplying samples in future.

4.2 Sample Requests

When you submit a sample request through our platform, you acknowledge and agree that:

  • Approval of sample requests is not guaranteed and is subject to availability, campaign eligibility criteria, and other factors at our sole discretion.
  • We may use automated systems to process and validate sample requests, which may result in delays or rejections without individual manual review.
  • Duplicate requests, inaccurate information, or suspected fraudulent activity may result in automatic rejection.
  • Due to the volume of requests we process, we are unable to investigate individual rejected applications.

4.3 Sample Delivery

Sampliful will endeavor to deliver approved samples in a timely manner and in good condition. However, we cannot guarantee specific delivery timelines, as these may be affected by factors outside our control, including but not limited to:

  • Postal or courier delays and disruptions.
  • Customs or import restrictions for international shipments.
  • Incomplete or inaccurate delivery addresses provided by the recipient.
  • Force majeure events including natural disasters, pandemics, or civil unrest.

Sampliful is not liable for samples that are lost, delayed, or damaged in transit. Risk of loss passes to the recipient upon dispatch from our or our partner’s facility.

4.4 Sample Limitations and Restrictions

Samples are intended for personal household use and evaluation only. You agree that you will not:

  • Resell, trade, auction, barter, or otherwise transfer samples for commercial gain.
  • Request samples with the intent to sell or distribute them to third parties.
  • Attempt to circumvent sampling limits by creating multiple accounts or using multiple delivery addresses.
  • Use samples for any purpose other than personal trial and evaluation as intended by the Brand Partner.

4.5 Feedback and Reviews

As a condition of receiving samples, you may be invited to provide honest feedback, ratings, or written reviews of the sampled products. By submitting feedback, you confirm that:

  • The review is based on your genuine personal experience of the product received.
  • You have received and personally used the sample within your own household.
  • The feedback is your own original content and does not infringe any third-party rights.
  • You have not received separate monetary compensation from the Brand Partner beyond the free sample itself.

Sampliful reserves the right to moderate, edit, or remove feedback that violates our community guidelines, these Terms, or applicable laws.

 

5. Brand Partner Terms and Services

5.1 Engagement of Services

Brand Partners engaging Sampliful’s services to execute sampling campaigns (“Campaigns”) agree to the terms in this section, as well as any separate service agreement or Statement of Work (“SOW”) executed between the parties. In the event of any conflict, the terms of the SOW shall prevail.

5.2 Brand Partner Responsibilities

Brand Partners are solely responsible for:

  • Providing accurate product information, specifications, usage instructions, and relevant safety or allergen warnings.
  • Ensuring that all products supplied for sampling comply with applicable laws, regulations, and industry standards.
  • Providing sufficient product inventory to fulfill the agreed campaign scope and volume.
  • Ensuring sample products are safe for consumer use and are appropriately packaged for postal or courier distribution.
  • Obtaining all necessary permits, licenses, regulatory approvals, or certifications required for their specific product category.

5.3 Payment Terms

All fees for Campaign services are as outlined in the applicable SOW or service agreement. Unless otherwise agreed in writing:

  • Invoices are payable within thirty (30) calendar days of the invoice date.
  • Late payments may be subject to interest charges at the rate of 1.5% per month, or the maximum rate permitted by applicable law, whichever is lower.
  • All fees are non-refundable upon campaign commencement, unless otherwise specified in writing.
  • Brand Partners are responsible for all applicable taxes, duties, VAT, and other levies relating to the Services.

5.4 Campaign Performance

Sampliful will use commercially reasonable efforts to execute Campaigns in accordance with the agreed specifications. However, we do not guarantee specific outcomes including conversion rates, review volumes, consumer engagement metrics, or sales uplifts. Any performance benchmarks stated are estimates only and do not constitute contractual guarantees.

 

6. User Conduct and Prohibited Activities

By using our Services, you agree not to engage in any of the following prohibited activities:

  • Violating any applicable local, state, national, or international laws or regulations.
  • Submitting false, misleading, or fraudulent information in any communication with us or on our platform.
  • Using automated scripts, bots, crawlers, scrapers, or other technical means to submit sample requests or otherwise interact with our platform.
  • Attempting to gain unauthorized access to our systems, servers, databases, or other users’ accounts.
  • Interfering with the proper functioning, security, or integrity of our Services.
  • Harvesting, collecting, or compiling personal information about other users without their express consent.
  • Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
  • Uploading or transmitting any content that is defamatory, obscene, discriminatory, harassing, or otherwise objectionable.
  • Using the Services for any commercial purpose not expressly authorized by Sampliful in prior written communication.
  • Engaging in any activity that could harm our reputation, the reputation of our Brand Partners, or other users.

Violation of these prohibitions may result in immediate suspension or permanent termination of your account and may expose you to civil or criminal legal liability.

 

7. Intellectual Property Rights

7.1 Sampliful’s Intellectual Property

All content, features, and functionality available through the Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are owned by Sampliful or its licensors and are protected by applicable intellectual property, copyright, and trademark laws. You may not reproduce, modify, distribute, publicly display, or create derivative works of any such content without our express prior written consent.

7.2 User-Generated Content

When you submit reviews, feedback, photographs, or other content through our platform (“User Content”), you grant Sampliful a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and publicly display such User Content in connection with our Services, marketing materials, and business operations, without any compensation to you.

You represent and warrant that: (a) you own or have the necessary rights to submit the User Content; (b) your User Content does not infringe any third-party intellectual property rights, privacy rights, or applicable laws; and (c) your User Content is accurate and not misleading.

7.3 Trademarks

The Sampliful name, logo, and all related product and service names, designs, and slogans are registered or unregistered trademarks of Sampliful. You may not use these marks without our express prior written permission. All other trademarks and brand marks appearing on the platform are the property of their respective owners.

 

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, available at www.sampliful.com/privacy-policy, which is incorporated into these Terms by reference. Please review our Privacy Policy carefully.

By using the Services, you consent to our collection and use of your personal information as described in our Privacy Policy. Key points include:

  • We collect personal information necessary to process sample requests and deliver samples to you at your chosen address.
  • We may share your information with Brand Partners solely for the purposes of campaign fulfillment and post-trial feedback collection.
  • We will not sell your personal information to unaffiliated third parties for their independent marketing purposes without your explicit consent.
  • You have the right to access, correct, or request deletion of your personal data, subject to applicable legal obligations and retention requirements.
  • We may contact you via email or SMS in connection with your sample request, delivery notifications, and follow-up surveys.

By opting into a sampling campaign, you agree to receive communications related to that specific campaign. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at support@sampliful.com.

 

9. Disclaimers and Limitation of Liability

9.1 Disclaimer of Warranties

THE SERVICES AND ALL SAMPLES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SAMPLIFUL EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, Sampliful does not warrant that: (a) the Services will be uninterrupted, timely, secure, or error-free; (b) any samples will be suitable for your particular needs, preferences, or health conditions; (c) the results obtained from using the Services will be accurate or reliable; or (d) any defects in the Services will be corrected.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SAMPLIFUL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, BRAND PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES OR ANY SAMPLES RECEIVED THERETHROUGH.

In no event shall Sampliful’s total aggregate liability to you for all claims arising out of or in connection with these Terms or the Services exceed the greater of: (a) the total amount you paid to Sampliful in the twelve (12) months preceding the relevant claim; or (b) one hundred US dollars ($100 USD).

9.3 Indemnification

You agree to indemnify, defend, and hold harmless Sampliful and its affiliates, officers, directors, employees, agents, successors, and Brand Partners from and against any and all third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of or inability to use the Services; (b) your violation of these Terms or any applicable law or regulation; (c) any User Content you submit to the platform; or (d) your infringement of any third-party intellectual property or other rights.

 

10. Third-Party Links and Services

The Services may contain links to third-party websites, applications, or services that are not owned or controlled by Sampliful. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. Your access to and use of any third-party sites is at your own risk.

We may integrate with third-party platforms (such as social media networks or e-commerce platforms) to facilitate sample requests or campaign participation. Your use of such third-party platforms is governed by their own terms of service and privacy policies, not by these Terms.

The inclusion of any link or integration does not imply Sampliful’s endorsement of the linked site or service. We encourage you to review the terms and privacy policies of any third-party sites you visit through our platform.

 

11. Allergen Warnings and Product Safety

Product samples distributed through our platform may contain allergens including, but not limited to, tree nuts, peanuts, gluten, dairy, eggs, soy, shellfish, fish, sesame, and other common allergens. It is your sole responsibility to review all available product information, ingredient lists, and safety warnings before requesting or using any sample.

By requesting and accepting a sample through the Sampliful platform, you acknowledge and agree that:

  • You have reviewed any available allergen, ingredient, and safety information for the product prior to use.
  • You are solely responsible for ensuring the product is suitable for yourself and any member of your household who may come into contact with it.
  • Sampliful and its Brand Partners are not liable for any adverse reactions, allergic responses, injuries, or health issues arising from or related to use of any sample.
  • Sampliful does not independently verify the accuracy of allergen or safety information provided by Brand Partners.

If you experience any adverse reaction to a sample product, you should discontinue use immediately and seek appropriate medical advice. Please also report the incident to us at support@sampliful.com so that we may notify the relevant Brand Partner and take appropriate action.

 

12. Termination and Suspension

Sampliful reserves the right, at its sole discretion, to suspend or permanently terminate your account and access to all or any part of the Services at any time, with or without notice, including but not limited to where:

  • You have breached these Terms or our Privacy Policy.
  • We reasonably suspect fraudulent activity, including submitting false information, creating multiple accounts, or misusing samples.
  • Your conduct fails to comply with any applicable law or regulation.
  • Your actions may cause harm, damage, or legal liability to Sampliful, its Brand Partners, or other users.

Upon termination of your account, your right to use the Services ceases immediately. Any provisions of these Terms that by their nature should survive termination shall do so, including but not limited to provisions relating to intellectual property, disclaimers, limitations of liability, and dispute resolution.

You may terminate your account at any time by submitting a written request to support@sampliful.com. Termination of your account shall not affect any rights or obligations that accrued prior to the effective date of termination.

 

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which Sampliful is incorporated, without regard to conflict of law principles.

13.2 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact Sampliful in writing at legal@sampliful.com and provide us a reasonable opportunity to resolve the dispute informally. We will make good-faith efforts to address your concern within thirty (30) calendar days of receiving written notice.

13.3 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or the Services shall, to the maximum extent permitted by law, be resolved by binding individual arbitration rather than in court, except that either party may bring claims in small claims court if they qualify. The arbitration shall be conducted in accordance with the rules of a recognized arbitration authority, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

13.4 Class Action Waiver

YOU AND SAMPLIFUL AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. This waiver is an essential element of the arbitration agreement; if it is found unenforceable, the entire arbitration clause shall be void.

 

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable SOW or separate service agreement, constitute the entire and exclusive agreement between you and Sampliful with respect to the Services and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

14.2 Severability

If any provision of these Terms is held to be unenforceable, invalid, or illegal by a court of competent jurisdiction, that provision shall be limited or modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if made in writing and signed by an authorized representative of Sampliful.

14.4 Assignment

You may not assign, delegate, or otherwise transfer these Terms or any of your rights or obligations hereunder to any third party without our express prior written consent. Sampliful may freely assign these Terms, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its business assets, without notice to you.

14.5 Force Majeure

Sampliful shall not be liable for any delay or failure to perform any obligation under these Terms where such delay or failure results from any cause beyond our reasonable control, including acts of God, war, terrorism, pandemic, epidemic, government actions or restrictions, labor disputes, natural disasters, internet or telecommunications failures, or failures of third-party service providers.

14.6 Relationship of the Parties

Nothing in these Terms shall be construed to create a partnership, joint venture, agency, franchise, employment, or fiduciary relationship between you and Sampliful. You do not have authority to make any representations, commitments, or obligations on behalf of Sampliful.

14.7 Notices

All formal notices to Sampliful under these Terms must be submitted in writing to: legal@sampliful.com, or sent by registered post to our registered business address. We may provide notices to you via the email address registered to your account or through prominently posted notices on the platform.

 

15. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms or our Services, please do not hesitate to contact us through any of the following channels:

 

Sampliful

Website: www.sampliful.com

General Enquiries: support@sampliful.com

Legal & Compliance: legal@sampliful.com

 

We aim to acknowledge all enquiries within two (2) business days and resolve matters within five (5) business days where possible.

 

By using the Sampliful platform or requesting a product sample, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.